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J51 Thumbs Gallery - thumbnail image problem

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  1. loulou
    loulou
  3. Commercial Templates
  4. Monday, 01 September 2014
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Hi there

I am using the Clarity template with the J51 Thumbs Gallery. I have uploaded extra photos to a couple of galleries on our site, however they are not showing correctly as thumbs. On one page the thumbnails for these new photos are showing as small boxes - when I click on the boxes the correct images are opening. On another page, the thumbnail for a new photo is incorrect - it is showing the thumbnail for an old photo, despite the fact that photo doesn't exist in the gallery sub-directory. When I click on the incorrect thumbnail, the correct photo opens!

I have tried clearing recent browsing history and refreshing the page, but this doesn't make any difference. I have also tried removing the gallery from the page, then re-adding it.

Any suggestions?

Thanks, Louise
Responses (5)
ciaran
ciaran
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Hi Louise

Could you try navigating to the folder that your ThumbsGallery is reading the images from. Within it you will see a folder called 'thumbs'. Try deleting this folder and all of its contents. Hopefully that should resolve the issue!

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 1
loulou
loulou
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Hi Ciarán

There were no 'thumbs' folders within the folders that the ThumbsGallery is reading the images from. I have tried completely removing the images and labels from the directories on the server, removing the {gallery} tags, then starting again with uploading the images to the server and re-introducing the {gallery} tags to the pages. The correct images are definitely there. If I click on the dodgy thumbnails the correct images open up. The thumbnails are the problem. I'll email links to the 2 affected pages to you + screen shots of the directories in question.

Appreciate your advice.

Thanks, Louise
  1. more than a month ago
  2. Commercial Templates
  3. # 2
ciaran
ciaran
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Hi Louise

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will make this change for you. For our reference please paste a link to this post in your email.

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 3
ciaran
ciaran
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Thank you

We are getting the following error when we attempt to access your Joomla administration login page...


Error occurred: 403 - forbidden


Regardless I notice the ThumbsGallery module you are using is not actually the Joomla51 gallery (sigplus?). May I suggest contacting the developer of the extension regarding this issue as they would be in a better position to troubleshoot.

Ciarán

Ciarán
  1. more than a month ago
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  3. # 4
loulou
loulou
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My apologies Ciarán. I'm so sorry to have wasted your time. I use the J51 Thumbs Gallery on other sites and completely forgot I was still using Sigplus on this stie. I'll get onto the Sigplus developer.

Thank you!
  1. more than a month ago
  2. Commercial Templates
  3. # 5
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