1. markus.pop
  2. Sherlock Holmes
  3. Commercial Templates
  4. Thursday, 28 November 2019
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Hi,
I can't update the [J51 Progress] and [J51 Testimonials] extensions in my j51-jasmine template.
Getting error message like "Error - Failed to download package. Download it and install manually from #." (see screenshot attached)

Oh, wait ... can't attach the jpg file
getting another error message "The file j51-error-message.JPG, which you are attempting to upload is in an unsupported format." - it's a 40kb JPG file

Kind Regards
Markus
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Hi Markus

May I suggest sending temporary administration access to your Joomla installation to [email protected] and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 1
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Good morning,
I sent you the login credentials and the URL

Markus
  1. more than a month ago
  2. Commercial Templates
  3. # 2
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Hi,

I have the same issue with the NOVAH template: unable to update J51 Progress module...
  1. more than a month ago
  2. Commercial Templates
  3. # 3
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Thank you Markus

Each of your modules have been updated.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 4
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Hi EOSfoto

May I suggest sending temporary administration access to your Joomla installation to [email protected] and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 5
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Hi Ciaran,
Is this something that could happen again, with a new installation of this template?

Cheers,
Markus
  1. more than a month ago
  2. Commercial Templates
  3. # 6
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Hi Markus

If the issue arises again, re-download your template from the Joomla51 download area and install the bundled extensions via your extensions manager. This will update your modules to the latest version. Unfortunately at present Joomla's update system does not support commercial extensions. We could set up download keys for our extensions however this would restrict usage of our extensions to one site per download key.

Ciaran
  1. more than a month ago
  2. Commercial Templates
  3. # 7
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