1. Carrie Wrigley
  2. Commercial Templates
  3. Friday, 18 July 2014
  4.  Subscribe via email
Hi Ciaran. You helped me a week or so ago to get the contact form to display on my site, without the contact info, as you do on your site. Now that my site is mostly built, I am testing functionality. Can't for the life of me get the contact form to send messages to any of my contact emails. It sends to the "test sender," and gives a verification message in Joomla ("your message has been sent.";) But really, it hasn't been sent. It doesn't show up either in my Gmail Pop3 (that works with everything else with the same email) or in my direct email account with my hosting provider.

I know your contact form works on your site, because that's how I first reached you. I scoured the Joomla Forums yesterday, and found to my dismay that this problem has afflicted dozens of people, ever since the introduction of Joomla 2.5. Many have offered solutions, but none seem to work for everyone (and none for me.) Joomla 1.5 sent from the contact form fine, including on all my old sites. My one remaining 1.5 site still sends fine, to the very same email. But replacing my hack-prone 1.5 sites is what got me into all this of rebuilding all my sites. I really need it to work in these new Joomla 3 sites.

Observably, your contact form works. Any tips on how to get mine working? I'm including links to the Joomla Forum posts I looked at yesterday. This problem has dogged SO many people, for several years - no consistent, effective solutions have been reported. Obviously, a beautiful new site is essentially worthless if your customers can't reach you. I'd appreciate any guidance you can give, based on the successful operation of the contact form on your site. Here's the Forum links describing the struggles others have had over recent years with this problem (2.5 to the present):

http://forum.joomla.org/viewtopic.php?f=470&;t=413724&sid=3251aaf323b39660cf1ae6c6a4655c1b&start=30 "Joomla Contact Form Does Not Send Me Emails"

http://forum.joomla.org/viewtopic.php?t=711811 "Joomla 2.5.4 Form Not Sending Mail"

I know this question isn't template-specific - but without the ability to generate actual communication, the contact form in the template is just a pretty face. I'd really appreciate any guidance you can give on this.
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That's great Carrie. Delighted to hear everything ended well :)

Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 1
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I did some more research and realized I didn't have the site email set to the same address as the identified contact - so fixing that fixed most of this. For the rest, I took your advice and called my hosting company. They identified some issues on several of the emails, but we were able to resolve everything. So now the email on all 5 sites is working fine. Thanks for the tip!
  1. more than a month ago
  2. Commercial Templates
  3. # 2
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Hi Carrie

I suspect the issue is related to your server PHP mail settings. Joomla uses 'PHP Mail' to send emails by default. I would suggest contacting your server administrator and ensure no errors are been reported and that everything is set correctly.

Alternatively you can select SMTP from the mailer dropdown in your 'Mail Settings'. You will need your server SMTP details to set this up completely.

Ciarán


Ciarán
  1. more than a month ago
  2. Commercial Templates
  3. # 3
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