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Enterprise - scrolling problems on mobile devices

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  1. ritarich
    ritarich
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  4. Thursday, 02 July 2015
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Hi Ciarán,
Website is complete, and we're checking it on various devices. Problems with scrolling on some smart phones on some of the pages.
http://www.friendsofsanfilippino.org

Thanks,
rita
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ciaran
ciaran
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Hi Rita

Testing your site on a number of devices we are unable tot find any issues. Could you please detail the problems scrolling (what devices, all or particular menu items etc.).

Ciarán
  1. more than a month ago
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  3. # 1
ritarich
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On a Sony Android:
About
- Our Mission: won't scroll down

The Project
-Plans, Phases, Photos - won't scroll down

Location - won't scroll down
  1. more than a month ago
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  3. # 2
ciaran
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Hi Rita

Sorry to say we are still unable to replicate this issue on Android. As the issue is only present on certain menu items, it would suggest that the issue is module related. May I suggest disabling each of the modules on these menu items and see if the issue persists.

Ciarán
  1. more than a month ago
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  3. # 3
ritarich
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Hi Ciará,
Just disabled the Thumbs Gallery module which was on each of these menu items, and indeed the pages scroll fine. Please advise.
Also, on iPhone 6, scrolling works fine, but the Thumbs Galleries are showing repeated images. Please advise.
Thanks,
rita
  1. more than a month ago
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  3. # 4
ciaran
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Hi Rita

To resolve try installing the following via your Extensions Manager... https://dl.dropboxusercontent.com/u/110280303/mod_j51thumbsgallery.zip

Ciarán
  1. more than a month ago
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  3. # 5
ritarich
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I have downloaded and installed this fix and the scrolling is fixed on the Android. However, there are still problems: 1) There are still duplicate image in the gallery on an iPhone 6, and 2) now the images aren't clickable to proceed to the next. That is, you have to click each photo individually to see it. This happens on my iPhone 5 and on my Macbook Air.

Please advise.
Best,
rita
  1. more than a month ago
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  3. # 6
ciaran
ciaran
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Hello

May I suggest sending temporary FTP access to the root of your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

Ciarán
  1. more than a month ago
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  3. # 7
ritarich
ritarich
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Hi Ciaràn,
This fixed the problem for this particular mobile device; however, I've been checking the site other devices while I'm in Europe, and am finding that scrolling still doesn't work for the Thumbs Gallery on some smart phones. The devices are 1) Samsung/Galaxy A3/Android and 2) Huawei/P7-L-10/Android 4.4..2.

Thanks for your help!
rita
  1. more than a month ago
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  3. # 8
ciaran
ciaran
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Hi Rita

Try clearing the cache on these devices. It is possible that these devices are loading an old version of your ThumbsGallery CSS. Unfortunately this is an issue we are still unable to replicate.

Ciarán
  1. more than a month ago
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  3. # 9
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