Hi April

May I suggest sending temporary administration access to your Joomla installation to info@joomla51.com and we will examine this issue further. For our reference please paste a link to this post in your email.

The issue would not be related to Firebug as this will never effect any changes to your server.

Ciarán

hmy: hmy: hmy: :sick: I don't know how to give you access to the admin page because I can't get it to load.. :sick: Finally my host checked the server and even offered me an oppty for a restoration.. but they just backed up their servers 20 mins ago.. The tech says it sounds like an error with the joomla site, possibly a module.

That makes sense because in my impatience and haste I was trying to get rid of a module (article) I tried so hard to locate and instead of just asking you.. I used Firebug and started deleting.. away went the module, the element.. :angry: :angry: The tech says there should be an error log for me to check using Joomla.

How can I give you access if I can't get to the login page.. Lord JESUS.. Thanks Ciaran.. help me :sick: :sick:

APRIL

Hi April

As it is also effecting your Joomla administration this should rule out it been caused by any frontend extension (modules, templates, plugins etc). Possible a database or file access issue.

May I suggest opening the configuration.php (root of your Joomla installation) and setting the error reporting to 'development'...

public $error_reporting = 'development';

Refreshing your site should then give you an error message which will hopefully point you in the direction of what may be causing this.

Ciarán

Hello Ciaran,

I went through my cpanel, into file manager, revised the code, saved it and nothing changed. The host said your advice is sound and I searched on your topic and found others to use it as well. I am going to also search it again for more info. In the meantime, allow me to attach an image of files that were changed during this time maybe it will help you to help me.



Also, I'm not an expert at all, however, I thought if I could compare an operable config file to my corrupt one.. maybe I could find the differences. I copied and pasted both into a word doc and used the compare feature. These are the differences I found.. (I hope there is something in this)

Listed on inoperable site – but clean site displayed info following the equal signs
public $ftp_host = '';
public $ftp_port = '';
public $sef = '0';

listed several times on the inoperable site but not at all on the working one.
public $MetaRights = '';
public $sitename_pagetitles = '1';
public $force_ssl = '0';
public $frontediting = '1';
public $feed_email = 'author';
public $cookie_domain = '';
public $cookie_path = '';
public $asset_id = '1';

I hope you can shed more insight.. THANKS SO MUCH! I'm hopeful..

Ciaran,

Remember I'm designing with the Cashmere Demo file.. I hope I'm not giving away any sensitive information re: my database (if I am please delete this) but here is what I found under "administrator/includes/framework"

defined('_JEXEC') or die;

// Joomla system checks.
@ini_set('magic_quotes_runtime', 0);

// Installation check, and check on removal of the install directory.
if (!file_exists(JPATH_CONFIGURATION . '/configuration.php')
|| (filesize(JPATH_CONFIGURATION . '/configuration.php') < 10) || file_exists(JPATH_INSTALLATION . '/index.php'))
{
if (file_exists(JPATH_INSTALLATION . '/index.php'))
{
header('Location: ../installation/index.php');

exit();
}
else
{
echo 'No configuration file found and no installation code available. Exiting...';

exit;
}
}

// System includes
require_once JPATH_LIBRARIES . '/import.legacy.php';

// Set system error handling
JError::setErrorHandling(E_NOTICE, 'message');
JError::setErrorHandling(E_WARNING, 'message');
JError::setErrorHandling(E_ERROR, 'message', array('JError', 'customErrorPage'));

// Bootstrap the CMS libraries.
require_once JPATH_LIBRARIES . '/cms.php';

// Pre-Load configuration. Don't remove the Output Buffering due to BOM issues, see JCode 26026
ob_start();
require_once JPATH_CONFIGURATION . '/configuration.php';
ob_end_clean();

// System configuration.
$config = new JConfig;

// Set the error_reporting
switch ($config->error_reporting)
{
case 'default':
case '-1':
break;

case 'none':
case '0':
error_reporting(0);

break;

case 'simple':
error_reporting(E_ERROR | E_WARNING | E_PARSE);
ini_set('display_errors', 1);

break;

case 'maximum':
error_reporting(E_ALL);
ini_set('display_errors', 1);

break;

case 'development':
error_reporting(-1);
ini_set('display_errors', 1);

break;

default:
error_reporting($config->error_reporting);
ini_set('display_errors', 1);

break;
}

define('JDEBUG', $config->debug);

unset($config);

// System profiler
if (JDEBUG)
{
$_PROFILER = JProfiler::getInstance('Application');
}

thanks April

Hi April

Nothing appears to be amiss. The configuration settings listed should not stop Joomla from loading. May I suggest the following article on the subject.. https://www.ostraining.com/blog/joomla/white-screen-of-death/

If you wish you can set us up with temp FTP access to your Joomla installation and we will take a quick look for you.

Ciarán

OK, I will do that.. let me speak with my host and try to figure out how to do this. Do I send the info thru your email?

I might add that I was finally able to the admin log in screen finally.. but it says I'm not using correct password. I again went into the database, users.. located myself and changed the password. Still no luck.

Below is the initial task I performed to get to the admin login screen..

I opened /includes/framework.php and /administrator/includes/framework.php and added this line :

// System configuration.
$config = new JConfig();

// XXX : Line to add for a temporary fix
$config->error_reporting = 'default';

// Set the error_reporting
switch ($config->error_reporting)
{
case 'default':
case '-1':
break;

case 'none':
case '0':
error_reporting(0);
break;.

Thanks again.. well at least I have 2 other of Joomla51 templates to work on while I get this one back up.. I did a lot of work on this Cashmere and don't want to start over designing. April

ciaran,

Finally reached a host tech that helped me get into my backend. I have sent you temp access to my website.. Please tell me what I deleted in the template to make it not come up.. remember its not yet published.. Thanks

April

Hi April

It does not appear to be a template issue as the issue is there regardless of the template assigned.

I suspect the issue may be related to the location of your Joomla installation. It appears to be located in the template folder of another Joomla installation (http://yoursite.com/templates/cashmeredemo/index.php)? For security reasons the Joomla installation in the root (yoursite.com) will make its template folder inaccessible. Maybe try moving the 'cashmeredemo' Joomla installation to its own folder?

Ciarán

Ciaran,

I can have the host help me with that.. however it's never been in its original folder. I have been using it this way since purchase date about 4 months ago. Remember long ago I asked if I am able to continue designing with the template demo? My host also stated that when I was finished designing they would assist me with moving it to the original domain folder. So maybe this will help but I didn't have the problem prior. Thanks

April

Hi April

Yes you can continue designing with the template demo but just avoid placing it in the the sub folder of another Joomla installation. So rather than placing in another sites templates folder simply placing in a new folder (eg. ../cashmeredemo). I cant say for sure this is the issue however it could be related.

Ciarán

Ciaran,

Ho hum.. :dry: .. well my host moved the files but the problem persist. I contacted the developers of Firebug to see if there is any other recourse. Through searching the problem seems to have occurred more often than I thought. I sent these instructions to the host to see if they can assist further: Not sure if they moved everything properly because I notice in my in GLOBAL CONFIG, SERVER SETTINGS, Path to Temp Folder - is still set at the former url.

Most of what I read even in joomla regarding this issue regards the .htaccess file

[color=#0000ff]The error you see is usually caused by an issue in your .htaccess file so any error reports will be in the actual server logs - usually below root and often accessible from the server control panel. You should check what each extension writes to .htaccess as you could maybe rewrite the redirects so they do not conflict.[/color]

I found this and just need help identifying what they are talking about

[color=#0000ff]It's stuck in an endless redirect loop. Do you have any plugins installed? First step is to disable all those by renaming the plugins folder temporarily. Also you can check what’s really going on by using a tool like firebug to watch the headers. You could also paste your htacess file.

I did all of the above after all but after so many reinstals I got it going. I also wasn't seeing the network options show up even though I added the lines to wp-config.[/color]

Do I reinstall the template? OH JESUS.. LORD HELP ME :huh: anywho.. I see everything in the backend, through ADMIN still in tact.. don't want to lose it..

I can give you temporary access to my cpanel to see if you notice anything.. Thx

April

Hi April

Reinstalling the template will not make any difference. You could try making a backup of your site using 'Akeeba Backup' and simply make a new installation of Joomla and restoring the backup to.

It isn't a template issue so I cannot really be of much addition to you

Ciarán

Ciaran,

Thanks.. But, reinstall Joomla? I use it for other sites and its working fine.. so would it be a Joomla issue? Yes, I also believe its not a template. I think I'm just getting some inept host techs.. so I might just need to call and speak with a supervisor.. get someone who knows more. Thanks

April

Hi April

I can't say for sure but I would think it is an issue with this particular Joomla installation and how it is set up with your server.

Ciarán

Ciaran,

Thanks for suggestion.. They advised me to try this. "was part of my own research" I will do so when I get a chance..

It looks like your Joomla index page is causing a redirect loop by continuously redirecting to itself. You may want to check to see how your pages or articles are assigned in your Joomla backend-- or disable any plugins that may be forcing redirects.

This makes some sense because it was an element article I was trying to delete.. (actually part of a template design) I could not figure out how to remove it in the backend so, I forced it out so I thought.. actually let me show you which one it was: http://www.demo.joomla51.com/

Its the image in the middle but I lost it.. brought it back some how as an article... couldn't remove it.. went into firebug and deleted something.. it was gone.. so was everything else.. my impatience

so I guess I will try to disable plugins associated with these.. one at a time.. and see what happens..

Thx again.. April

Ciaran,

Well I did IT!!!! :woohoo: My page is up.. but some of the designing has been lost.. but whatever.. I can get it back I hope. Now I can't say exactly what I did but maybe you can add some clarification. This is what I did..

1) Accessed my back end.
2) Knowing I was messing around with an article element.. I selected Article Manager
3) I sorted all items by # of hits because I knew it had to be something with a high hit rate..as I was so fixated on it.
4) The forum has highest hits.. but I knew it wasn't this because there is no article attached to it.. I have yet to design it
5) 2nd highest hits is "Placerat facer possim (Alias: sample-5) - -Category: Sample Content"
6) I selected it from "unpublished" to "published" status.
7) I continuously refreshed the website page.. until it appeared.

Now the dilemma is I'm receiving this message and I have yet to search for a solution: Maybe for pages with articles..

"Notice Please enter your DISQUS subdomain in order to use the 'DISQUS Comments for Joomla!' plugin. If you don't have a DISQUS account, register for one here"

My home page video is not working.. streaming error and the pages with the DISQUS, where articles should be.. I don't want these here.. I believe when I deleted this from the home page.. everything went awry.

Thanks I respect any input and guidance you have from here.. WHEW

April